From the independent damage appraisal to the payout — one service that coordinates everything.
Direct Answer · § 249 BGB · § 398 BGB · DAT/Audatex
A certified, independent expert documents the amount of damage, repair path, market value reduction as well as replacement and residual value — court-proof and neutral, not in the insurer’s interest.
We match you with the nearest available expert. The appointment takes place where you are — at home, at work or in the repair shop. If the vehicle is not roadworthy, we arrange towing.
The service connects appraisal, partner repair shop, rental car or loss-of-use, and the specialised traffic-law firm. You have one contact instead of five.
The law firm claims repair costs, diminished value, rental car, loss-of-use and, where applicable, compensation for pain and suffering directly from the at-fault insurer. If it reduces the amount, a follow-up claim or lawsuit follows — on success the other side bears the costs.
Repair cost calculation (DAT/Audatex), market value reduction, replacement value, residual value in case of total loss, photo documentation, repair path and course of damage. The appraisal is the basis for the entire claim settlement.
In a no-fault accident with damage over around €750: €0. The at-fault liability insurer bears the fee (§ 249 BGB); the expert settles directly with it via a security assignment (§ 398 BGB). Only in case of own fault or a minor claim do you bear the costs yourself.
Usually within 48 hours. The expert comes to you — home, workplace or repair shop. The written report usually follows 1–2 days after the inspection.
Yes. You receive the full appraisal report digitally as a PDF — on request additionally by post. The partner law firm uses the appraisal directly for the claim against the at-fault insurer.
For visually minor damage over around €750, usually yes — hidden consequential damage (control units, side members) otherwise goes undetected. Below the de minimis threshold of ~€750, a repair shop’s cost estimate is usually sufficient.
Reported in 5 minutes — we coordinate appraisal, repair shop and lawyer. In case of third-party fault, €0 for you.